OnFulfillment Blog | Onboarding

Nine months into the current year, we’re proud to say that OnFulfillment is on pace to sign a near record number of new customers for a 12-month period.

While admittedly a lot of the credit goes to pent-up demand for the comprehensive marketing and event fulfillment services we provide, we like to think that our approach to onboarding new customers is a significant contributing factor.

What sets us apart from the competition? The fact that we treat our initial meetings with prospects as an interview rather than a sales pitch. Since our inception more than 20 years ago, our goal when meeting with a potential new customer has always been to first understand what they need and then find a solution that is mutually beneficial to both parties. We endeavor to treat the client-vendor relationship as more of a partnership by offering the right level of support without overselling our services. This approach leads to a greater level of trust and confidence on the part of the customer, and for us, it’s been very effective.

When OnFulfillment welcomes a new client, they don’t just hand them the keys to the site and wish them luck. Actually, it’s just the beginning of a much more involved process designed to help the customer extract maximum value out of the new partnership and help their business thrive.

Obvious observation of the day: today’s corporate world is dramatically different than it was just two or three years ago.

Thanks primarily to the COVID-19 pandemic, 16% of companies worldwide are now 100% remote. And even though 44% of global companies don’t or can’t allow remote work, 85% of managers assume that hybrid teams composed of both on-site and remote workers will become the new norm.

Since the pandemic, companies have been having to elevate their new employee welcome kits as a way to encourage prospects to want to work for them and keep them on longer. As new team members start their onboarding process, that first week of their new job is important for employee retention to make them feel like they are part of the team. That first day of work is that new hire’s first impression of your company values.