OnFulfillment Blog | Global Fulfillment (15)

Education Services teams, particularly those in software or other high tech companies, are responsible for not only driving license product adoption, but also for delivering their own separate services revenue stream. Driving higher sales and lower costs are key. Costs are somewhat more under your control, and cutting costs might make the difference between meeting your sales number and not. Leading analysts reveal that a five point increase in your profit margin is the equivalent to a 20% increase in sales. And, according to Technology Services Industry Association (TSIA), one of the top 3 challenges for Education Services teams is "growing margins by reducing delivery expense."

One of our largest clients is a 4 billion dollar network security company.  Their Education Services team was having their twice yearly global planning session last week. About 15 people from around the globe came to Sunnyvale, California to attend the week long session. We were asked to present two major technology initiatives we have in progress with them. One is the further integration of OnSecure with their LMS System as well as allowing their training partners the use of OnSecure for their customers. The second is currently Top Secret but it further streamlines, reduces delivery costs and allows for a more personalized experience for their customers. This new offering will launch in the spring.

Our favorite kind of customer or potential customer at OnFulfillment is one that wants to take advantage of all the resources that we have to offer. These are not just our technology, experience and global facilities, but our 80 plus customers and their willingness to share best practices with our other customers. Of course, this would not be the case if they are competitors! But our customers sharing ideas with each other has tremendous benefits.